Delivery and Returns

Shipping Policy

THELIVA We aim to deliver your orders to you in the fastest and most reliable way.

Shipping Process

  • Your orders 1-2 business days It is delivered to cargo within .

  • Average delivery time across Türkiye 2-5 business days It varies between.

  • During public holidays and promotional periods, there may be slight delays in delivery times.

Cargo Company

Your orders are sent via reliable cargo companies that we have agreements with.
When your order is shipped, you will receive cargo tracking number It is delivered via SMS or email.

Delivery Fees

  • For orders of 300 TL and above Shipping is free.

  • For your orders under 300 TL Standard shipping fee is 79.90 TL .

Damaged or Missing Items

Make sure that your package is not damaged during delivery.
If your package is damaged in any way:

  1. To the cargo officer amount fasten.

  2. Then contact us at info @the-liva.com Contact us via.

Return and Exchange Conditions (Return & Refund Policy)

Customer satisfaction is of utmost importance to us! If you are not satisfied with the products you purchased, you can return or exchange them under the following conditions.

Return Period

  • From the date you receive your order 14 days You can request a refund within .

  • Product, unopened, unused and in resalable condition should be.

Non-Returnable Products

  • Cosmetics and personal care products If the product is opened or used, it cannot be returned due to hygiene conditions.

Return Process

  1. destek@the-liva.com Send your return request to us along with your order number.

  2. Required for refund to you shipping code will be provided by us.

  3. After the product reaches us, necessary checks are made.

  4. Once your return is approved, 5-7 business days Your payment will be refunded to your account via the same method.

Exchange Transactions

  • If you would like to exchange for a different product or a different variant of the same product, you can send us your request.

  • Your exchange transactions are provided quickly depending on stock status.

Communication

You can contact us for any delivery, return or exchange requests:

  • Email: info @the-liva.com

  • Telephone: +90 (537) 630 48 89

  • Address: Neighborhood/District: ORUÇREİS MAH. Street/Avenue: VADİ ST. ISTANBUL TRADE CENTER No: 108 Interior Door No: 66 ISTANBUL/Türkiye